Tim Here: I have to tell, the most wonderful part of putting a trip like the VTH together has nothing to do with the actual journey.... It's all about the people you meet along the way that wish to support your efforts & wish you well.
Last weekend I went in search of Socks & Mitts for the trip. For many of you, this might be as exciting as having to do a load of laundry... For me, it took a weekend and much conversation.
Through my many hours of gear research on the web I found a small cottage industry, genuine "Made in America" Mother & Son enterprise that produces the kind of gear that's been to both poles and Mt. Everest multiple times. Their name was reoccurring as I read many modern accounts of Polar Exploration. Good enough for our little paddle, I say!
The company is called: RBH Designs with Nancy (mother) & Ryan (son) at the helm for the past 10 years! http://www.rbhdesigns.com/
The amazing Customer Focus & Satisfaction story is this: I dropped RBH Designs a email note on Saturday Evening from their website, by Sunday night I had a detailed & caring reply stating a willingness to help make our trip a success. Come Monday, Nancy & I connected on the phone and proceeded to talk RBH Gear, Kayaking in the Arctic, how they could help, church & poverty in Haiti over the next 85 minutes (yes, an hour & 25 minutes) continuously! I finally ordered a pair of custom made, VAPOR TRIGG MITTS & VAPRTHRM Insulated SOCKS and let Nancy go! (She even promised to have them to me for next weekend's snowboarding trip to Colorado for testing!)
All of this to say.... I just didn't order gear from some mega outdoor/outfitter company that has most of their production set up in China with a multi-million dollar ad campaign & paid Adventurers. I now have most functional gear that was made with love, passion & perhaps a small prayer for our safety. The kind of gear that you trace your hands & feet on a piece of paper & carefully measure.... They do the rest of the magic. Gear with a Legacy from it's inception!
What I truly have is human nature at it's best: Friendship & Caring all rolled into a small package!
I told "NANCY" that my mother's name was also, Nancy..... And in her last email reply closed with: "Your other mother Nancy"
Here's to all of the great Nancy's in the World!
Nancy Keen (Tim's Mom): Apostle Islands - Lake Superior, June/July 2007